How DeeJovicx Logistics handles your information

This page explains what data we collect, why we collect it, when it may be shared, and how you can contact us about privacy-related requests.

Last updated March 26, 2026

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1. Scope of this policy

This Privacy Policy explains how DeeJovicx Logistics collects, uses, stores, and shares personal information when you use our website, request a delivery, contact our support team, or interact with any DeeJovicx Logistics service.

By using our services, you agree that we may process information as described here, subject to applicable laws and regulatory requirements.

2. Information we collect

We collect information you provide directly to us, information generated during delivery operations, and limited technical data when you use our digital platforms.

Identity and contact details such as your name, email address, phone number, and business name.
Delivery information such as pickup and drop-off addresses, recipient details, package notes, and order history.
Communication records such as support emails, phone calls, complaint records, and feedback you send to us.
Payment and billing metadata needed to confirm transactions, while sensitive card details may be processed by third-party payment providers.
Device or usage information such as browser type, approximate location, IP address, and on-site activity used to maintain and improve our services.

3. How we use your information

We use personal information to operate our logistics services, communicate with you, secure our systems, and improve customer experience.

To create and manage delivery requests, pickups, dispatch operations, and customer support interactions.
To verify payments, issue receipts, prevent fraud, and resolve service disputes.
To send order updates, service notices, and important operational messages.
To analyze usage trends, improve our website or app experience, and develop better delivery workflows.
To comply with legal obligations, law enforcement requests, or regulatory reporting requirements where applicable.

4. When we may share information

We do not sell personal information. We may share data only where it is reasonably necessary to deliver services, run our business, or meet legal obligations.

With riders, operations staff, and service partners involved in completing a delivery request.
With payment processors, cloud vendors, communication tools, or analytics providers that support our operations.
With professional advisers, regulators, or authorities where disclosure is required to investigate fraud, enforce our terms, or comply with the law.

5. Retention and security

We retain information only for as long as needed for operational, legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.

We apply reasonable administrative and technical safeguards to protect personal information, but no internet-based system can be guaranteed to be completely secure.

6. Your choices and rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to verification and any legal or operational retention requirements.

If you maintain an account with DeeJovicx Logistics and want it removed, use our account deletion process or contact us directly for assistance.