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Account Deletion

Request removal of your DeeJovicx Logistics account

Use this page if you want your account permanently deleted. We verify each request before deletion and may keep limited records where the law or legitimate business operations require it.

1. How to request account deletion

To delete your DeeJovicx Logistics account, send a request from the email address associated with your account to hello@deejovicxlogistics.com.

Use the subject line "Account Deletion Request" and include your full name, phone number, and any other details that help us identify the correct account.

2. Verification before deletion

For your protection, we may ask you to verify ownership of the account before any deletion action is completed.

  • If your request comes from a different email address, we may ask for additional proof of account ownership.
  • If there are active deliveries, unresolved support cases, charge disputes, or outstanding balances, we may delay deletion until those issues are resolved.

3. What will be deleted

Once your request is verified and approved, we will delete or permanently deactivate the personal profile information associated with your account from our active systems where reasonably possible.

  • Your account profile and saved login details.
  • Saved addresses, preferences, and non-essential account settings.
  • Marketing communication preferences and other non-required support records where deletion is permitted.

4. Information we may retain

Certain records may still be retained after account deletion where required for legal, tax, security, fraud-prevention, audit, or dispute-resolution purposes.

  • Transaction and invoice records needed for bookkeeping or compliance.
  • Records related to complaints, claims, investigations, or law enforcement requests.
  • Security logs or limited operational data needed to prevent abuse or protect our platform.

5. Processing timeline

We aim to review and complete verified deletion requests within a reasonable time. Complex requests may take longer where additional identity checks or legal review are necessary.

If we cannot fully delete certain records, we will limit their use to the purposes that justify retention.